Finance Workers Unite: What's your main issue at work?

Finance Workers: What's your number one issue at work?

We want to hear from banking, insurance, building society and outsourced finance workers.
First Name *
Last Name*
E-mail:*
Mobile number:*
Please select your employer:*
If other then please tell us where you work?
Please select your job role:*
Please select your country/region:*
Workplace (Work Address)*
Workplace Name
Are you a Unite member?*
Cast your vote! Pick your top issue, scroll down and click "submit".*

Unpaid overtimeUnachieveable targetsMulti-skillingCustomer abuse
Issues explained:

Unpaid overtime

Unpaid overtime is:
- Doing extra hours over & above your contracted hours
- Staying late (for instance on a call) & not getting the time back or pay for that time.
- Having to log into systems, set up or be at your place of work before your start-time.
- Working in your own time to meet performance objectives.
Unachieveable targets

Unachievable targets are:
- When it is impossible to achieve your targets without working in your own time, rushing a customer through a call or review, or being expected to hit 100% productivity weekly.
- Deadlines that don't allow you enough time to complete the work.
- Unrealistic sales/retention/growth targets.
- Being set up to fail with targets that can’t be balanced with quality.
Multi-skilling

Multi-skilling can include not limited to:
- Performing roles outside of your contract and not being paid for all these roles
- Doing tasks you have limited training in
- Being asked to work on so many roles or products that you risk non-compliance or errors and do not have time to keep on top of training.
Customer abuse

Abusive behaviour covers a wide range of actions:
- Verbal abuse (including name-calling and gratuitous swearing), intimidation, aggression or hostile behaviour and harassment.
- Abusive behaviour can sometimes infringe on your human rights - for instance if it is racist or homophobic in nature.
- Your employer should take all reasonable steps to ensure staff are not subject to verbal abuse or harassment at work.
Job Title
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Employer Name
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To read more about how your data will be used, click here
Information about data processing for generic organiser survey forms

This survey is for workers of the company identified on page one of the survey form. Any information which might identify you will kept confidential by Unite the Union and will not be shared with your management or anyone else outside Unite the Union. The information you provide on this survey will be used by Unite:
- to provide information to you and other workers regarding the points raised and other issues that might be affecting or useful to you;
- to organise support around issues raised by the workforce;
The information provided by you will be stored securely and electronic records will be retained by Unite for the duration of any organising campaign. For full information regarding Unite’s data processing of member information, your information rights and how to contact our data protection team, see Unite’s full privacy policy.

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Finance Workers: What's your number one issue at work?

Information about data processing for generic organiser survey forms