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  • Survey - abuse at work

  • Unite the union is launching its ABUSE DOESN'T FLY campaign across all major UK airports.

    This survey is for aviation workers across the UK.

    This campaign aims to tackle abusive passengers and the impact these interactions have on you.

    YOU DO NOT HAVE TO BE A MEMBER OF UNITE TO COMPLETE THIS SURVEY.

    Your information will remain confidential with Unite.

    Please fill in the survey and share with your colleagues!

    For further information or to change your survey response, please contact UFWE@unitetheunion.org.

  • 1. Frequency of abuse

  • How often do you experience VERBAL abuse from passengers (e.g. shouting, insults, threats)?
  • How often do you experience PHYSICAL intimidation or aggression from passengers (e.g threatening gestures, invasion of personal space)?
  • Have you ever experienced PHYSICAL assault from passengers (e.g pushing, grabbing, hitting)?
  • Have you ever witnessed colleagues being subjected to abuse by passengers whilst at work?
  • If yes, was this verbal, physical or both?

  • 2. Causes of abuse

  • In your opinion, what are the MOST COMMON TRIGGERS for passenger abuse? (Select 3 that apply)

  • 3. Reporting abuse

  • Have you reported every instance of abuse from passengers to management?
  • Do you feel that the reporting procedures for abuse from passengers are good enough?
  • If you have been subjected to abuse or witnessed abuse, did you receive adequate support from management?

  • 4. Worker Safety Charter

  • Would you support a Worker Safety Charter For UK Airports, calling for a clear, national, worker-led approach to abusive and disruptive passenger behaviour?

  • 5. About you

  • Are you a member of Unite?
  • If 'No', would you consider joining your workplace union?
  • Are you interested in getting more involved with your workplace union?
  • Please tick here if you are happy to receive email and text updates about the campaign

  • Information about data processing for organising survey forms

    This survey is for workers of the employer, workplace and/or sector identified on page one of the survey form. Any information which might identify you will be kept confidential by Unite the Union ("Unite") and will not be shared with your management or anyone else outside Unite. The information you provide on this survey will be used by Unite in the following ways:

    • your name, job title and workplace will be used by Unite to map the workforce. Mapping information may be shared with Unite's elected workplace representative(s) to provide information to you about the issues raised and to organise and recruit Unite members;
    • information about workplace issues will be used to assess what's important to the workforce and to organise support or build a campaign around this;
    • if you provide your email address and/or phone number, Unite will use this to provide information to you and to organise support around the points raised and other issues that might be affecting or useful to you.  
       

    If you're a Unite member, clicking "No" to email or phone updates above will not unsubscribe you from all Unite contact. Unite contacts members by post, telephone, SMS or email about issues relevant to their union membership in accordance with our privacy policy. Members can change how we communicate with you generally by visiting the MyUnite website or by contacting your Regional Office to do this for you. 

    If you're not a member and you no longer want to hear from Unite, just tell the Unite organiser that's contacted you.

    The information provided by you will be stored securely and electronic records will be retained by Unite for the duration of any organising campaign. For full information regarding Unite’s data processing, your information rights and how to contact our data protection team, see Unite’s full privacy policy.

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